Frequently Asked Questions

Yes, electronic signatures are legally binding in most countries around the world. COTCODAC complies with major electronic signature laws including ESIGN and UETA in the United States, eIDAS in Europe, and similar regulations in other countries. Our platform captures detailed audit trails and evidence to support the legal validity of signatures.

You can sign virtually any type of document with COTCODAC, including contracts, agreements, NDAs, offer letters, invoices, and more. Our platform supports PDF, Word, Excel, and image file formats. If you have a specific document type you're unsure about, please contact our support team for assistance.

Yes, security is our top priority. COTCODAC uses bank-level encryption (256-bit AES), multi-factor authentication, and SOC 2 Type II certified infrastructure. We comply with major security standards and regulations including GDPR, HIPAA, and PCI DSS. For more details, please visit our Security page.

The number of users you can add depends on your subscription plan. The Basic plan allows up to 5 users, the Professional plan allows up to 15 users, and the Enterprise plan offers unlimited users. You can view our pricing and user limits on our Pricing page.

To reset your password, click on the "Login" button, then select "Forgot Password" on the login page. Enter your email address, and we'll send you a password reset link. Follow the instructions in the email to create a new password.

Yes, you can upgrade or downgrade your subscription plan at any time from your account settings. When upgrading, the new features will be available immediately. When downgrading, the changes will take effect at the start of your next billing cycle.

Yes, COTCODAC allows you to create and save templates for frequently used documents. To create a template, prepare a document with all the necessary fields, then click "Save as Template" before sending. You can access your templates from the Templates section of your dashboard.

Yes, COTCODAC allows you to set up a specific signing order for multiple signers. When creating a document, you can choose between parallel signing (all signers receive the document simultaneously) or sequential signing (signers receive the document in a specified order). This feature is available on all plans.

Yes, COTCODAC offers API integration and pre-built connectors for popular business applications. Our Professional and Enterprise plans include API access, allowing you to integrate our platform with your CRM, document management system, or other business tools. For more information, visit our Documentation page.

Yes, we offer a 14-day free trial for all our plans. No credit card is required to start your trial, and you can cancel at any time during the trial period. The trial includes all features of the selected plan so you can fully evaluate our platform.

If you exceed your monthly signature limit, you'll be charged a small fee per additional signature. We'll notify you when you're approaching your limit so you can decide whether to upgrade your plan or pay for the additional signatures. The overage fee depends on your current plan and is detailed in your subscription agreement.

You can cancel your subscription at any time from your account settings. Go to "Billing" and click "Cancel Subscription." Your account will remain active until the end of your current billing period. After cancellation, you'll still be able to access your documents but won't be able to send new documents for signature.